Route Supervisor

Superior Linen Service Careers•Oklahoma City, OK

3d•Onsite

About The Position

The Route Supervisor will support the Director in leading the safe, timely, and effective delivery of linen and other assigned products to customers. This role requires strong interpersonal, organizational, and time management skills. The supervisor will maintain professional relationships with Route Service Representatives (RSRs), clients, and other personnel as part of the leadership team. Responsibilities include assisting with the recruitment, selection, training, management, discipline, and termination of RSRs to ensure a highly effective, reliable, and safety-focused team. The role also involves overseeing transportation vehicles, managing vendor relations for leased vehicles and maintenance, and recording, tracking, and reporting operational data to ensure high-quality service. Communication with management regarding transportation and logistical issues is crucial, as is compiling data and producing reports as assigned by the Director.

Requirements

High School Diploma, GED preferred or equivalent combination of education and experience.
Valid Driver’s license.
Must be 21 years of age or older.
Ability to communicate effectively in written formal and oral presentations from hourly staff to Director.
Ability to maintain organization and control in an ever-changing environment.
Must exhibit self-initiative, accountability, flexible and good leadership skills as well as interpersonal savvy.
Must possess a thorough knowledge of linen services, healthcare linen needs, infection control.
High-level knowledge of commercial vehicle operations, service needs, safety principles.
Above-average time management skills including ability to multi-task and establish priorities.
Must be proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

Nice To Haves

Bachelor’s Degree or professional driving certification.

Responsibilities

Supports operations management through continuous high-level communication between operations management and RSRs.
Investigates client issues and concerns to determine root cause and immediate course of correction and sustained improvement as assigned by the Director.
Supports operation functions through compilation of data for illustration of metrics and outcomes.
Participates and adds value to committees, meetings, and activities.
Partners in leadership throughout the division as a strong role model.
Maintains an environment that is safe through cleanliness and in an orderly condition.
Routinely and continuously observes RSRs for safe practices including but not limited to safe handling of infectious materials.
Demonstrates knowledge of EEO policy.
Demonstrates and promotes Superior Linen culture, values, and management philosophy.
Acts as a constant resource and reminder of the highest level of quality client and coworker interaction.
Encourages staff to participate in additional training, education, and/or self-development.
Routinely rides along with RSRs for the purpose of observation and training enhancement.
Provides high-level communication, keeping all managers/directors informed of activities, needs, or concerns.
Maintains records and statistics for administrative and regulatory purposes.
Maintains high-quality relationships with vendors and service providers so as to enhance the professional image of Superior Linen Service in our business community.