Route Service Representative

Cynet Systems•San Leandro, CA

2d•Onsite

About The Position

The Route Service Representative serves as the primary contact to the public and customers, representing the organization. This position performs day-to-day route operations by serving client needs regarding properly tracking, sorting, storing, and transporting patient specimens and other materials, including supplies and patient results.

Requirements

Have 3+ years of licensed driving experience.
Possess a valid driver's license with no restrictions; provisional licenses or learner's permits are not acceptable.
Have no more than two moving violations in the past 36 months, with none in the most recent 12 months.
Have no DUI convictions reported via MVR or background check.

Nice To Haves

1+ years of experience in a customer service, logistics, or delivery-related role is strongly preferred.
General computer knowledge and experience with handheld scanner equipment preferred.
Strong customer service skills.
Strong interpersonal skills.
Strong problem-solving skills.
Strong sense of collaboration.
Strong communication skills.
Strong decision-making skills.
Customer focus, integrity, and composure.
Ability to act with a sense of urgency and importance.
Professionalism, honesty, respect, and patience.
Drive for results.

Responsibilities

Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end-of-day vehicle checks, dress code, code of conduct, and all organization policies and procedures.
Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
Responsible for operating company vehicles safely while maintaining a valid driver's license and driving record within acceptable company guidelines.
Ensure route is started with proper equipment tools, including route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, and observation reports.
Follow route as scheduled and sequenced while allowing for will-call stops and special pickups.
Maintain specimen integrity at all times, including the utilization of a specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
Follow all scan and documentation requirements, including tissue/irreplaceable and frozen tracking processes.
Place door hangers for will-call clients with no specimens out and for daily clients who regularly provide specimens when none are available at scheduled pickup, notifying the supervisor or team leader for next-morning follow-up.
Communicate with dispatch before leaving an area to ensure will-calls have been cleared.
Keep route information, sequencing, and all client notes up to date.
Maintain attendance and punctuality in meetings and training sessions.
Meet all training requirements in a timely manner as assigned.
Properly care for and maintain company equipment, including scanners, telephones, and vehicles, and communicate any deficiencies with equipment.
Document and provide appropriate customer satisfaction information to logistics management.
Maintain professionalism and a service orientation with clients using core service standards and principles.
Demonstrate organizational behaviors including agility, customer focus, transparency, teamwork, and performance orientation.