Route Service Manager - UniFirst

UniFirst•Stockton, CA

1d•Onsite

About The Position

UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. This individual is business savvy and enjoys figuring out innovative ways to help increase profit and grow customer satisfaction within their UniFirst Location. They are a results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer. They will enjoy working with their own team of Route Service Representatives and Route Service Supervisors that need their help and support as they develop in their own role.

Requirements

High School Diploma or GED
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver’s license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals