Route Apprentice

City Laundering Company•Polk City, IA

11d•Onsite

About The Position

A Route Service Apprentice is a starting position within the Service Department, designed to provide individuals with the foundational knowledge and experience needed for a career in route service. The role involves riding with experienced Route Service Representatives to learn best practices and customer management techniques. Apprentices will receive mentorship to understand the operational flow of the Service Department. Upon completion of initial training, apprentices will fill in for absent Route Service Representatives or assist with new account installations. The apprenticeship period typically lasts six to twelve months, with the potential for promotion to Route Service Representative upon route availability or company growth.

Requirements

Clean driving record
Valid Iowa Class D Chauffeurs driver's license required
Must be 25 or older

Nice To Haves

1-2 years job-related and/or customer service related experience preferred

Responsibilities

Filling in or assisting on any of the 17 routes
Providing prompt and effective customer service
Loading and unloading delivery trucks with clean and/or soiled laundry
Delivering products to customers
Ensuring customer satisfaction
Managing route efficiency and safety
Communicating positively with customers, potential customers, and co-workers
Maintaining product knowledge, including pricing types, colors, sizing, inventory control, availability, and product application
Loading the truck, including organization, invoices, paperwork, and bags
Maintaining account appearance, including organization of rails, hanger racks, repair bags, and lockers
Communicating timely about truck maintenance, preventative maintenance, cleanliness, and accidents
Driving a commercial motor vehicle for at least 10 hours on a daily basis
Lifting up to 60 pounds on a frequent basis
Maintaining hygienically clean standards of garments by proper handling
Performing other duties as assigned
Maintaining regular and reliable attendance
Driving truck to accounts (30-50 stops per day)
Unloading clean laundry from truck into account’s location (use 2-wheel cart provided whenever possible)
Sorting, collecting and gathering soiled uniforms, linens, mats, etc.
Loading dirty laundry onto truck
Loading truck with clean laundry for the next day’s route
Pulling cart full of clean laundry to truck
Unloading clean laundry from cart into truck
Pushing uniforms from rail system to rail closest to truck
Loading hanging uniforms onto racks inside truck