Route & Schedule Clerk - Hesperia

Keolis America•Hesperia, CA

2d•Onsite

About The Position

The Route & Schedule Clerk responds to customer inquiries and problems by providing timely and accurate information. They refer comments, commendations, and complaints to VVTA Customer Service Agents, ensuring customer concerns are understood and resolutions are clearly explained. This role also involves assisting other departments with administrative tasks as time allows and is commensurate with the level of the Route & Schedule Information Clerk.

Requirements

Must be over 21 years of age
High School diploma or equivalent such as GED
Able to work without direct supervision
Able to read, write and speak English
Must have basic math skills
Must be able and willing to work flexible schedule that may include nights, weekends and holidays
Must be able to work in a union environment
Must know the geographical area
Computer literate (Microsoft Word and Excel)
Experience in various computer software programs and experience using Windows based applications.
Must be able to sit, including talking for 7 hours a day
Must be able to talk on the phone for same length of time
Must be able to operate a computer
Must be able to communicate effectively to customers
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Bilingual Spanish preferred
Knowledge of Trapeze software desired, but no required

Responsibilities

Responds to customer inquiries and problems by providing timely and accurate information.
Refers comments, commendations and complaints to VVTA Customer Service Agents.
Provide accurate, valid and complete information by using the right methods/tools.
Ensure customer concerns are understood and clearly explain resolution to the customer.
Follow communication procedures, guidelines and policies.
Assists other departments with administrative tasks as time allows and commensurate with the level of the Route & Schedule Information Clerk.