Route Sales Representative

Alsco•Sheridan, WY

About The Position

The Route Sales Representative supports Service Department objectives by meeting customer needs through up-selling, cross-selling, and excellent customer service. The role prospects new customers along assigned routes, maintains customer accounts and route records, handles payments and service-related changes, and serves as a reliable relief driver in collaboration with service, sales, and operations teams. The position reports to the District Manager. The role involves daily vehicle operation and travel to customer locations and industrial laundry facilities. It also requires loading and unloading products, moving loaded carts, and performing physical tasks such as lifting, pushing, pulling, stooping, and reaching overhead. The position is classified as exempt for commission and non-exempt for hourly compensation.

Requirements

Have and maintain a valid driver's license; obtain or maintain a CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.

Responsibilities

Prospect and engage new customers within assigned routes and refer qualified leads to the Sales Department.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales Consultants.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts weighing up to 500 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.