Route Dispatcher
About The Position
The Role: Dispatcher/Installation Coordinator. This position is responsible for managing labor resources and expenditures for installation and service calls in an assigned territory of commercial/business accounts. The dispatcher will ensure that all customer scheduling and installation requirements are completed in a timely manner. This involves reviewing technician schedules, determining project scope, communicating with customers, scheduling labor resources, and monitoring job completion. The role is part of a supportive team with leadership dedicated to employee success.
Requirements
- High school diploma or equivalent
- At least 1 year of customer service experience
- Understanding of resource planning requirements in a dynamic environment
- Experience with Microsoft Office applications
- Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
- Strong project management skills, ability to deliver targets within specified budgets and timelines
- Performance management skills ensuring technicians schedules achieve full potential
- Strong attention to detail
- Strong customer service skills
- Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively
- Influencing and motivational skills to work with field labor resources for optimal performance
Nice To Haves
- At least 1 year of scheduling experience of remote field personnel preferred, but not required
- Knowledge of the Alarm/Emergency Phone or Elevator industry preferred, but not required
Responsibilities
- Manage labor resources and expenditures for installation and service calls in your assigned territory.
- Identify needs regarding training/development for the technicians in your assigned territory and provide routine feedback to managers of staff performance.
- Monitor and update current and past sales to ensure proper management of all installation and service request in your assigned territory.
- Assist with forecasting installations with daily, weekly, and monthly reporting as required.
- Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory.
- Adhere to Kings III Core Values, policies, and procedures. Maintain compliance with all applicable regulatory requirements.
- Ensure effective communication channels are maintained with all appropriate areas of the business.
- Provide phone support of incoming/outgoing calls for service and installation appointments and basic troubleshooting.
- Complete all other duties as assigned by your manager.
Benefits
- Medical insurance with 1 HSA and 2 PPO plan options
- Dental, vision, life, short- and long-term disability insurance
- 401k with company contribution
- Employee Assistance Program (EAP)
- Company paid telemedicine 24/7 access
- 8 paid holidays, plus 1 floating holiday
- 15 days of PTO accrued in year 1
- Generous referral bonus program
- Work life balance
- Team building, company events, attendance at our annual meeting and fun night, and other fun events
- Relaxed professional dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
