Route Dispatcher

Waste Pro USA•Clarksville, TN

9d•Onsite

About The Position

The Route Dispatcher communicates with Waste Pro drivers, responds to incoming service orders, schedules service, resolves route and service issues, completes daily routing, dump, and crew data entry, and distributes information to driver teams. The role coordinates residential, roll-off, and commercial route assignments to support timely customer service and Waste Pro standards and agreements. It also involves handling route information and service follow-up with Customer Service, Operations, Sales, supervisors, maintenance personnel, drivers, and customers. The position is based in a normal office setting and includes daily computer and communications work, with occasional light physical effort.

Requirements

High school diploma or GED.
At least 6 months of related work experience.
Good telephone and two-way radio skills, with the ability to communicate courteously and professionally with internal and external customers.
Computer proficiency, including MS Office and typing skills.
Ability to react well under pressure and treat others with respect.
Ability to identify and resolve problems in a timely manner.
Ability to prioritize and plan work activities.
Ability to work efficiently and effectively both independently and as part of a team.
Ability to use motor coordination and finger dexterity, such as for keyboarding, machine operation, or driving, for most of the workday.
Ability to exert light physical effort; may rarely involve lifting, carrying, pushing, or pulling objects weighing less than 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Nice To Haves

Experience in the waste industry, transportation, or logistics.
Previous customer service experience in a call center environment.

Responsibilities

Maintain contact between drivers and home base, dispatching drivers to calls based on customer needs, driver locations and loads, and daily factors affecting cost and response time.
Assign routes and service tickets to drivers for the current and following day, and close service tickets daily.
Plan, distribute, monitor, and follow up on daily route assignments for residential, roll-off, and commercial drivers to ensure service meets Waste Pro standards and agreements.
Identify and resolve potential delivery and pickup problems before they cause service issues; communicate with drivers and customers and relay service changes to Sales staff.
Answer route-information requests from Customer Service and coordinate with the Customer Service Manager, Operations Manager, and drivers to ensure issues are addressed promptly.
Distribute county requests to route supervisors.
Communicate with maintenance shop personnel and serve as an emergency contact for drivers.
Review route paperwork, enter customer information into the database, close prior-day work orders, correct data issues, document information from drivers, and distribute it to appropriate departments.
Maintain data in appropriate systems: verify and enter dump tickets in Tower, close tickets and make notes in Trackese, enter new driver, truck, and route information in Tower, and enter Crew Out information for supervisors.
Print and review daily productivity reports and correct data for route supervisors.
Distribute and maintain driver phones and radios, including software updates and charging phones each evening.
As assigned, track uniforms, review driver timecards, reconcile supervisor fuel tickets, maintain PPE inventory, keep necessary forms in stock, and prepare Saturday work.
Attend and participate in assigned corporation-sponsored training.
Keep up to date on current technology used by Waste Pro USA, as appropriate to the job.
Perform additional duties assigned by the Supervisor.