Route Coordinator/Dispatcher

Labcorp•Houston, TX

2d•Onsite

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a Route Coordinator/Dispatcher to join our team in Houston, TX

Requirements

High school diploma or GED or equivalent
1 year or more experience in logistics, customer service or operations
Basic computer and typing skills; experience with Microsoft Office
Strong communication skills; both written and verbal
Excellent organizational and time management skills
Strong attention to detail with the ability to multitask
Familiarity with route management software

Nice To Haves

Prior experience in logistics, customer service or operations
Experience working in a medical courier environment
2 years or more experience working as a dispatcher

Responsibilities

Utilize route management software to schedule, coordinate and dispatch specimen pickups
Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
Responsible for specific service area to ensure best possible solutions for client
Achieve location productivity and expense targets while meeting customer expectations
Ensure a balance between customer response time, accuracy and cost/productivity targets
Follow standard procedures for field requests for service and dispatching calls
Problem solve and provide potential resolutions for any specimen related issue
Utilize multiple databases to process requests and inquiries
Performs a variety of administrative/clerical duties as needed
Develops and coordinates the daily route, work, and training schedules of assigned work group.
Assists Branch Manager with administrative duties associated with Professional Services operations.