Rotational Food Runner

The Greenbrier Hotel

2d•Onsite

About The Position

This position is responsible for ensuring all guests receive a Five Star Experience by embodying and maintaining the Brand DNA in all aspects of the dining experience. The Food Runner proactively approaches and acknowledges guests in a friendly, warm, and welcoming manner, escorts them, and offers chair assistance. They are responsible for serving and articulating all courses, possessing a full knowledge of all offerings and preparation methods. The role also involves assisting guests with their departure, completing assigned side work, taking food orders, entering them into the Point of Sale System, and efficiently executing food delivery to tables while maintaining the overall guest experience. Additionally, the Food Runner provides bottled water service, presents menus, places appropriate silverware, fires appropriate courses, clears all courses, and validates guest satisfaction throughout the meal. They also take dessert orders, make and serve coffee, tea, espresso, cappuccino, and latte, and assist the dining team with all aspects of the service script. Maintaining professionalism on the phone and in the dining room, keeping a clean and organized station, and conscientiously using materials and time are also key aspects of the role. Familiarity with pertinent ABC laws and participation in required meetings are expected. Due to fluctuating operational demands, employees are expected to assist others as needed.

Requirements

Busboy / Food Runner for at least two years
High School Diploma or G.E.D. preferred
Successfully passed the menu test
Successfully passed the practical service test
Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
Point of Sale Terminal experience
Successfully complete the Talent plus rating process
Successfully complete the Verbal and written menu test
Successfully complete the Practical service test
Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
On-going certification and training will be part of the requirements
Uphold the Greenbrier's Vision
Demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.

Nice To Haves

Four Star or Five Star dining experience preferred

Responsibilities

Ensure all guests receive a Five Star Experience
Embody and maintain the Brand DNA in all aspects of the dining experience
Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
Escorts and offers chair assistance in the arrival and seating of the guest
Serving and articulating all courses including a full knowledge of all offerings and preparation methods
Assist in the departure of the guest including a genuine farewell and invite the guest back
Completing all assigned side work to the standard operating procedure
Taking food orders including a full articulate knowledge of all offerings and preparation methods
Placing food orders into the Point of Sale System
Efficient execution of food delivery to the guest table and maintenance of the overall guest experience
Provides a selection of bottled water service
Menu Presentation
Placing appropriate silverware
Firing appropriate course
Clearing of all courses
Validates satisfaction throughout the meal
Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
Make and serve coffee, tea, espresso, cappuccino, latte
Assisting the dining team with all aspects of the service script
Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
Maintain a cleanly and organized station
Effective and conscientious use of materials and effective and efficient use of time.
Is familiar with pertinent ABC laws
Participate in all meetings as required – Pre-Shift, training sessions, etc.
Ensure proper supplies are on hand at all times in order to effectively service the guest
Perform other tasks as needed or directed