Rotational Development Intern

Integrity Express Logistics•Cincinnati, OH

11h•Onsite

About The Position

The Rotational Development Intern is an 8-week developmental internship designed to provide hands-on exposure to multiple business functions within the organization. This role offers the intern the opportunity to learn how key departments collaborate to support overall business operations and organizational success. During the internship, the intern will rotate through Marketing, Sales, Accounting, Operations, Human Resources, Legal and Information Technology (IT), while also spending time with department leaders to gain insight into leadership responsibilities, strategic decision-making and how each department contributes to the larger organization. This position is intended to provide broad business exposure, professional development and practical experience in a fast-paced corporate environment.

Requirements

Currently enrolled in a college or university program.
Strong communication, organizational, and interpersonal skills.
Willingness to learn and adapt in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Basic computer skills, including Microsoft Office applications.

Responsibilities

Participate in an 8-week rotational development program across multiple departments.
Complete assigned projects, administrative tasks and learning activities within each department rotation.
Attend meetings and shadow department leaders to gain exposure to business operations and leadership functions.
Maintain professionalism and confidentiality while working with employees, customers and company information.
Collaborate with team members and ask questions to support learning and development.
Complete internship assignments and provide feedback regarding the internship experience.
Gain exposure to branding, internal and external communications, social media and campaign development.
Assist with content creation, marketing initiatives and promotional projects.
Learn how marketing supports business growth and customer engagement.
Learn the sales lifecycle, prospecting strategies, customer relationship management and account development processes.
Observe and participate in cold calling, customer prospecting and introductory sales conversations.
Gain exposure to load board management, load coverage processes and pitching freight opportunities to carriers.
Learn how brokers build customer and carrier relationships while supporting operational and revenue goals.
Participate in check calls and customer follow-up activities to understand shipment tracking and communication expectations.
Shadow sales professionals during customer interactions, negotiations and sales meetings.
Gain understanding of how sales activity contributes to company revenue growth and operational success.
Learn the fundamentals of financial reporting, invoicing, budgeting and expense management.
Gain exposure to financial controls and how accounting supports operational decision-making.
Assist with basic administrative or reporting tasks as appropriate.
Gain understanding of day-to-day operational processes and customer support functions.
Learn how operational teams support service execution, efficiency and customer satisfaction.
Gain exposure to carrier setup and carrier services processes, including reviewing carrier documentation, insurance requirements and compliance standards to help ensure freight moves safely and efficiently.
Learn how claims are managed from initial notification through resolution, including document collection, claim investigation, communication with customers and carriers and coordination with insurance partners.
Gain understanding of IEL’s risk management and loss prevention processes and the role operations teams play in minimizing operational risk.
Observe workflow management, process improvement initiatives and cross-functional collaboration.
Learn about recruiting, onboarding, employee relations, benefits, performance management, and HR compliance.
Assist with administrative projects and employee engagement initiatives where appropriate.
Gain understanding of HR’s role in supporting employees and business operations.
Gain exposure to technical support processes, system management, cybersecurity awareness, and business technology operations.
Observe how IT supports employees, infrastructure, and company systems.
Assist with basic technology-related tasks and projects as appropriate.
Gain exposure to contract review processes, compliance functions, and risk management initiatives.
Learn how the Legal department supports operational decision-making, customer and carrier agreements, and business compliance.
Gain understanding of the collections process, including customer account follow-up, payment resolution efforts, and coordination with internal departments regarding outstanding balances.
Observe how legal and collections functions support financial stability and protect company interests.
Spend time with department heads and business leaders learning about their roles, leadership responsibilities, and decision-making processes.
Gain understanding of how departments work together to support organizational goals and long-term business strategy.
Participate in discussions regarding company structure, operational priorities, and business growth.