Rooms Status Controller
Rio Mar Hospitality Management•Río Grande, PR
•Onsite
About The Position
Room’s Controllers are front desk clerks who assign hotel rooms to guests based on their unique requests and preferences. They cater to the repeat guests of a lodging establishment and coordinate room assignments based on their travel patterns. They confirm reservations and cancellations and pre-register designated guests prior to their arrival. The Rooms Controllers coordinate the staff and resources to accommodate the needs of the guest. The objective of the Rooms Controller’s position is to increase guest preference of a hotel or hospitality brand.
Requirements
- High School diploma or equivalent required.
- Computer experience required.
Nice To Haves
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Customer Services experience preferred.
- Experience supervising associates preferred.
Responsibilities
- Assign hotel rooms to guests based on their unique requests and preferences.
- Cater to repeat guests of a lodging establishment.
- Coordinate room assignments based on guest travel patterns.
- Confirm reservations and cancellations.
- Pre-register designated guests prior to their arrival.
- Coordinate staff and resources to accommodate guest needs.
- Increase guest preference of a hotel or hospitality brand.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
