Rooms Operations Coordinator

The Las Olas Company / Riverside Hotel•Fort Lauderdale, FL

4d•Onsite

About The Position

The Rooms Operations Coordinator supports the daily operations of the Rooms Division by coordinating Front Office, Housekeeping, group arrivals, VIP experiences, room routing, billing arrangements, and special reservations. The position serves as a liaison between operational departments to ensure exceptional guest service, efficient room readiness, and successful execution of group and VIP programs.

Requirements

Must be literate and able to communicate in English.
Must possess a high school diploma or GED.
Must have a minimum of six months’ experience in hotel front office operations.
Excellent customer service skills and telephone etiquette.
Must possess basic computer skills to include Word, Excel, Internet and e-mail.
Must have experience with money handling procedures.

Nice To Haves

College or technical training preferred.

Responsibilities

Coordinate group resumes and ensure routing is completed before groups arrival.
Coordinate room routing, billing instructions, and special group requirements.
Maintain rooming lists and reservation updates.
Communicate group information to rooms operational departments.
Create and manage VIP reservations and profiles.
Coordinate amenities, room assignments, and special arrivals.
Ensure recognition of loyalty members, repeat guests, and special occasions.
Create and manage complimentary room and gift certificate reservations.
Verify reservation accuracy, rates, room types, and billing arrangements.
Assist front desk operations as needed.
Resolve guest concerns and escalate issues appropriately.
Support occupancy and room readiness communication.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Coordinate communication between Front Office and Housekeeping regarding room status updates.
Assist with monitoring room readiness for arrivals, VIPs, and group check-ins.
Support prioritization of rooms based on operational needs.
Coordinate VIP room inspections and special setup requests.
Communicate group arrivals, departures, and special housekeeping requirements.
Track and communicate out-of-order and out-of-service room status.
Be knowledgeable of all emergency procedures and policies.
Practice safe work habits, wear protective safety equipment and follow SDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.