Rooms Manager (Hotel and Resort)

Auburn Marriott Opelika Resort & Spa at Grand National • Opelika, AL

2d • Onsite

About The Position

This role is a key leadership position responsible for guiding the hotel’s Rooms Division operations, leading Front Office and Housekeeping teams while ensuring the resort consistently delivers the high standards of service, cleanliness, and hospitality expected of a premier Marriott destination. Our 221-room resort located in a picturesque setting along the famed Robert Trent Jones Golf Trail, the resort attracts both corporate groups and leisure travelers, offering a beautiful environment and a dynamic operating pace that makes every day different. The property is currently undergoing a renovation to ensure our exceptional standards are consistently met or exceeded. This is an exciting opportunity for an experienced Rooms leader who enjoys elevating operations and helping a refreshed property reach its full potential.

Requirements

• Experience in hotel rooms operations leadership, including front office or housekeeping management
• Strong leadership and team development skills
• A passion for guest service and operational excellence
• Strong communication and problem-solving abilities

Nice To Haves

• Preferred experience with Marriott systems, procedures, and brand standards

Responsibilities

• Lead daily operations for Front Desk and Housekeeping teams, ensuring service excellence, operational efficiency, and adherence to Marriott brand standards.
• Maintain exceptional guestroom and public space cleanliness standards through inspections, quality assurance programs, and team coaching.
• Partner with Sales, Engineering, and other departments to ensure VIP arrivals, group programs, and special guest experiences are executed flawlessly.
• Monitor staffing levels and workflows to balance guest service needs with financial performance goals.
• Actively engage with guests, resolve concerns, and ensure a consistently positive guest experience.
• Coach, train, and develop associates while fostering a collaborative and positive team culture.
• Support operational strategy by assisting with labor management, departmental budgets, and performance goals.

Benefits

• Full health benefits with FSA and HSA options
• 401(k) with company match
• Hotel discounts across the Marriott global network
• Discounts on dining, golf, spa services, and retail across PCH properties
• Tuition reimbursement and opportunities for continued leadership development and advancement within PCH Hotels & Resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed