Rooms Manager - Club Wyndham Canterbury Resort

Travel + Leisure Co.•San Francisco, CA

1d•Onsite

About The Position

The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. This role is responsible for meeting the needs of the owners and covering varying schedules as well as forecasts and schedules weekly staffing levels. The Rooms Manager participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, and is responsible for the selection and development of associates in both departments.

Requirements

Strong leadership skills (ability to effectively coach, mentor, and train staff).
Strategic thinking.
2 to 5 years of hotel/resort experience.
Excellent communication skills.
Proficiency in Microsoft Excel, Word, Outlook.

Responsibilities

Oversee daily operations of Housekeeping and Guest Services departments.
Manage administrative, accounting, guest service, and housekeeping functions for the departments.
Meet the needs of owners and cover varying schedules.
Forecast and schedule weekly staffing levels.
Participate in daily unit inspections to ensure standards.
Train staff on ROPs/DOPs standards for both departments.
Select and develop associates in both departments.
Ensure proper staffing and scheduling for maximum productivity.
Control payroll costs to achieve maximum profitability.
Communicate priorities to staff through daily and weekly meetings.
Ensure guest satisfaction levels meet site goals.
Identify areas of process improvement for team and guest efficiency.
Manage strict room inventory to achieve highest possible room occupancy percentage.
Manage guest accounts to ensure correct rates are applied, appropriate rate authorization is obtained, and payment is received.
Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff.
Ensure all guest resolutions are achieved and concerns are responded to.
Own and manage the Internal Audit process.
Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards procedures for both departments.
Manage and support all financial aspects of the department.
Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances, and analysis of expense data.
Maintain cost control and appearance of retail inventory.