Rooms/Laundry Attendant

Gun Lake Tribal Gaming•Wayland, MI

4h•Onsite

About The Position

The candidate we seek is a dedicated and detail-oriented Room Attendant to join our Housekeeping Department. This position is essential in maintaining the cleanliness and comfort of our 252-room high-occupancy AAA Four Diamond Hotel Casino Resort. The ideal candidate will also perform cross-functional duties as a Laundry Attendant, ensuring a seamless and high-quality experience for our guests. At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love, Truth, Respect, Bravery, Honesty, Wisdom, and Humility.

Requirements

Must be 18+ years of age.
High school diploma or equivalent required.
Previous experience in housekeeping, laundry, or a similar role preferred.
Strong attention to detail, excellent organizational skills, and the ability to multitask.
Demonstrated commitment to providing exceptional customer service.
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to lift/carry heavy loads 30 lbs, stand for long periods, and perform repetitive tasks.
Ability to read, write, and input room status data into issued handhelds.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
All applicants must be able to demonstrate their US work authorization during the employment verification process.
The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Responsibilities

Clean and service guest rooms according to established standards and procedures.
Make beds, change linens, and replenish amenities as needed.
Clean bathrooms, dust and polish furniture, vacuum carpets, and remove trash.
Inspect rooms for maintenance issues and report any needed repairs.
Ensure guest rooms are well-stocked with essential supplies and amenities.
Maintain an organized, properly stocked, Attendant’s cart at all times.
Adhere to health and safety guidelines to maintain a clean and sanitary environment.
Operate washers, dryers, and other laundry equipment to clean and press linens, towels, and uniforms.
Sort, fold, and distribute clean linens to appropriate storage areas.
Monitor inventory levels of laundry supplies and notify management when reordering is necessary.
Ensure all laundry areas are clean and organized, adhering to safety and sanitation standards.
Inspect linens and towels for wear and tear and remove damaged items from circulation.
Follow all safety and operational guidelines to ensure efficient and effective laundry operations.
Respond promptly to guest requests and inquiries, providing exceptional customer service.
Handle guest complaints and issues professionally and efficiently.
Assist with any special requests or additional tasks as assigned by the housekeeping supervisor or manager.
Work closely with other housekeeping staff to ensure timely and efficient room turnover.
Collaborate with other housekeeping Team Members to enhance the overall guest experience.
Participate in team huddles and training sessions to stay updated on policies, procedures, and best practices.
Commit to ongoing education and training to improve skills and knowledge.
Demonstrate initiative in taking on additional responsibilities and projects to support resort operations.
All other duties as assigned.