Rooms Attendant

Marriott•New York, NY

4d•$30 - $40•Onsite

About The Position

This position involves responding promptly to guest requests and those from other departments. The attendant will prepare and transport supply carts, enter guest rooms following established procedures, and ensure rooms are clean and well-stocked. Responsibilities include replacing amenities, linens, and terry, making beds, cleaning bathrooms, removing trash and room service items, and checking the condition of in-room appliances. The role also requires maintaining the cleanliness of guest rooms and hallways through dusting, polishing, and vacuuming. Adherence to company policies, safety procedures, and security protocols is essential, including reporting any maintenance issues, hazards, accidents, or injuries. The attendant must complete safety training and certifications and properly handle flammable materials. Professional appearance and conduct are expected, along with maintaining confidentiality. The role requires interacting positively with guests, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication and teamwork are necessary to achieve common goals and uphold quality standards. Physical requirements include the ability to lift and move objects up to 25 pounds independently and over 25 pounds with assistance, push and pull a loaded housekeeping cart, reach, bend, twist, and perform floor care duties. Extended periods of standing, sitting, kneeling, or walking are expected, along with fine motor skills for manipulating objects.

Requirements

No high school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.