Rooms Inspector

Marriott•Nashville, TN

About The Position

This position involves inspecting guest rooms after they have been cleaned by housekeepers to ensure they meet cleanliness and condition standards. The role requires entering the status of cleaned rooms, completing checklists, and handling required housekeeping paperwork. The Rooms Inspector will identify room assignments and the type of cleaning needed for each room. They will also respond promptly to requests from guests and other departments, and follow procedures for entering guest rooms to ensure vacancy. Additionally, the role assists management in various employee-related functions, including hiring, training, scheduling, and performance management, serving as a role model. The position also requires adherence to all company and safety/security policies, reporting any issues, and completing safety training. Maintaining a professional appearance, confidentiality, and protecting company assets are also key aspects. The role involves welcoming and assisting guests, anticipating their needs, and ensuring adherence to quality standards while identifying opportunities for efficiency and improvement. Developing positive working relationships and supporting team goals are essential. The job requires the ability to perform physical tasks such as lifting, pushing, pulling, reaching, and standing/walking for extended periods, as well as using computers to enter and locate information. Visual verification and interpretation of documents are also necessary. Other reasonable duties as requested by supervisors will be performed.

Requirements

Ability to enter status of rooms cleaned.
Ability to complete checklists to report cleanliness and condition of each assigned area.
Ability to complete required Housekeeping paperwork.
Ability to identify room assignments and type of cleaning required for each room.
Ability to inspect guest rooms after being cleaned by Housekeeper.
Ability to respond promptly to requests from guests and other departments.
Ability to enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Ability to assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Ability to follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ability to ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Ability to welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ability to ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Ability to develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ability to speak with others using clear and professional language.
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Ability to visually verify and interpret written documents.
Ability to perform other reasonable job duties as requested by Supervisors.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.