Rooms Front Office - Desk Agent

Omni Hotels & Resorts • New Haven, CT

1d • Onsite

About The Position

The Rooms Front Office - Desk Agent is responsible for understanding and executing all check-in, check-out, and reservation procedures and policies. This role requires familiarity with various guest scenarios, technical equipment used at the Front Desk, all hotel facilities, and the inter-departmental relationships within the hotel. Additionally, the Desk Agent will assist Guest Services during peak times and handle incoming calls by being familiar with PBX functions. Special duties may be assigned by management, and the agent will collaborate with the Front Office Manager to ensure the daily shift checklist is consistently completed.

Requirements

• Familiarity with check-in procedures and policies.
• Familiarity with check-out procedures and policies.
• Familiarity with reservations procedures and policies.
• Familiarity with guest scenarios.
• Familiarity with technical equipment related to the Front Desk.
• Familiarity with hotel facilities.
• Familiarity with inter-departmental relationships.
• Familiarity with Guest Services functions.
• Familiarity with PBX functions.
• Ability to accept special duties as required by management.
• Ability to work with the Front Office Manager to ensure consistent completion of the daily shift checklist.

Responsibilities

• Be thoroughly acquainted with all check-in procedures and policies.
• Be thoroughly acquainted with all check-out procedures and policies.
• Be thoroughly acquainted with all reservations procedures and policies.
• Be familiar with guest scenarios.
• Be familiar with all technical equipment as related to the Front Desk.
• Be familiar with all hotel facilities.
• Be familiar with the inter-relationship between the different departments.
• Be familiar with Guest Services functions in order to assist Guest Services during peak times.
• Be familiar with PBX functions in order to assist with incoming calls.
• Accept other special duties as required by management.
• Work with Front Office Manager in order to ensure consistent completion of daily shift checklist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed