Rooms Division Manager

GDC•Ontario, CA

10d•Onsite

About The Position

A full-service hotel in Southern California is seeking to identify an experienced Rooms Division Manager to oversee Front Office, Housekeeping, Guest Services, and related rooms operations. This is a key leadership opportunity for a hands-on hotel professional who is passionate about exceptional service, operational consistency, and developing high-performing teams. The Rooms Division Manager will oversee the complete guest journey from pre-arrival through departure while maintaining high standards for cleanliness, responsiveness, efficiency, and personalized service. This leader will work closely with hotel leadership and other departments to strengthen operating procedures, improve guest satisfaction, and drive the Rooms Division's service and financial performance.

Requirements

5+ years of progressive Front Office, Housekeeping, or Rooms Division leadership experience
Current or previous experience as a Rooms Division Manager, Director of Rooms, Assistant Director of Rooms, Front Office Manager, Executive Housekeeper, or similar hotel leader
Proven ability to oversee multiple departments while developing managers and supervisors
Strong understanding of front office operations, room inventory, housekeeping standards, guest service, and labor management
Experience managing departmental budgets, forecasts, operating expenses, staffing, and productivity
Proficiency with hotel property management and work-order systems
Strong communication, organization, coaching, and problem-solving skills
Ability to remain composed and make effective decisions in a fast-paced hotel environment
Flexible availability, including weekends, holidays, peak periods, and emergency coverage

Nice To Haves

Full-service hotel, resort, conference hotel, or upscale hospitality experience preferred
Opera or HotSOS experience is a plus
Bachelor's degree in Hospitality Management or a related field preferred

Responsibilities

Lead daily Front Office, Housekeeping, Guest Services, and related rooms operations
Coach, mentor, and develop department managers, supervisors, and hourly team members
Ensure seamless arrival, departure, VIP, and guest-recovery experiences
Oversee pre-arrival planning, room assignments, inventory, and overbooking strategies
Conduct daily operational briefings, guestroom inspections, and quality reviews
Maintain exceptional standards for guestroom cleanliness, presentation, safety, and readiness
Establish and maintain effective room inspection, deep-cleaning, linen, and quality-control procedures
Monitor room turnaround, productivity, staffing, labor costs, operating expenses, and supply usage
Analyze guest feedback and satisfaction scores to identify and implement service improvements
Partner with Engineering to address maintenance concerns and maximize room availability
Collaborate with Food & Beverage, Sales, and other departments to provide a seamless guest experience
Develop departmental budgets, forecasts, staffing plans, and operational goals
Recruit, train, evaluate, and retain Rooms Division leaders and team members
Maintain compliance with brand standards, safety requirements, ADA guidelines, fire codes, and applicable labor regulations
Oversee property management systems, work-order platforms, key-control procedures, and in-room technology
Serve as Manager on Duty and support emergency response as needed