Rooms Coordinator (Seasonal)
Four Seasons Hotels and Resorts•New York, NY
•$42•Onsite
About The Position
This is a seasonal role where the Rooms Coordinator will be responsible for various tasks related to reservation support, front desk operations, concierge services, and guest experience. The role involves ensuring reservation accuracy, managing room allocations, assisting guests with inquiries, preparing for arrivals and departures, and confirming guest services. The position is located at a luxury hotel in Manhattan, a landmark on Billionaires' Row, offering a modern-deco environment near Central Park and Madison Avenue shopping.
Requirements
- Seasonal role
- Hourly Rate: $42.44 per hour
- Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Responsibilities
- Clean up new reservations from the previous night, ensuring accurate profiles, traces, and codes.
- Review room allocations for the next six days to ensure they align with guest preferences.
- Assist with chat requests from guests.
- Process pre-arrival requests from the concierge inbox.
- Manage pending cancellations and reservation changes in the KEY system.
- Reconfirm all services for the following day.
- Send pre-arrival itineraries to guests.
- Pre-post all departure transportation in Opera.
- Conduct pre-arrival preparations (emails, calls, or texts) for guests.
- Review VIP allocations two days in advance and ensure preferences are met.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
