Group Rooms Coordinator

Coury Hospitality • San Diego, CA

1d • Onsite

About The Position

Behind every successful group stay is a team making sure every detail hits the right note. As our Group Rooms Coordinator, you'll be the connection point between Group Sales, hotel operations, and our clients, helping turn group room commitments into seamless guest experiences. From room blocks and rooming lists to billing details and last-minute requests, you'll keep the moving pieces organized, accurate, and on track from booking through departure. If you're highly organized, naturally detail-oriented, and energized by a fast-paced hotel environment where no two groups are exactly alike, this is your opportunity to take center stage.

Requirements

• Previous hotel experience in Sales, Reservations, Rooms, or another hospitality environment.
• Experience coordinating group rooms or hotel reservations, preferably in a full-service hotel.
• Comfortable working with hotel systems such as Opera, Passkey, Amadeus, or similar platforms.
• Computer savvy and comfortable learning new technology and systems.
• Communicate clearly and confidently with clients, guests, and internal teams.
• Can manage multiple priorities, deadlines, and requests without losing sight of accuracy.
• Stay calm and professional when the pace picks up or plans change.
• Take initiative and bring energy, flexibility, and a genuine can-do attitude to your work.
• Build positive relationships and enjoy collaborating across departments.
• Have an innate desire to exceed client and guest expectations and follow through on the details.
• Previous hotel Sales, Reservations, Rooms, or hospitality experience preferred.
• Previous group rooms coordination or hotel reservations experience preferred.
• Opera, Passkey, and/or Amadeus experience preferred.
• General understanding of hotel operations and the group sales process.
• Proficiency with Microsoft Office and the ability to learn new systems and technology.
• Must meet professional appearance and dress standards.

Nice To Haves

• Previous hotel experience in Sales, Reservations, Rooms, or another hospitality environment.
• Experience coordinating group rooms or hotel reservations, preferably in a full-service hotel.
• Comfortable working with hotel systems such as Opera, Passkey, Amadeus, or similar platforms.
• Computer savvy and comfortable learning new technology and systems.
• Communicate clearly and confidently with clients, guests, and internal teams.
• Can manage multiple priorities, deadlines, and requests without losing sight of accuracy.
• Stay calm and professional when the pace picks up or plans change.
• Take initiative and bring energy, flexibility, and a genuine can-do attitude to your work.
• Build positive relationships and enjoy collaborating across departments.
• Have an innate desire to exceed client and guest expectations and follow through on the details.
• Previous hotel Sales, Reservations, Rooms, or hospitality experience preferred.
• Previous group rooms coordination or hotel reservations experience preferred.
• Opera, Passkey, and/or Amadeus experience preferred.
• General understanding of hotel operations and the group sales process.
• Proficiency with Microsoft Office and the ability to learn new systems and technology.
• Must meet professional appearance and dress standards.

Responsibilities

• Provide timely, professional, and courteous service to group clients, guests, and internal partners.
• Support the Sales team with the administration and coordination of group room business from booking through departure.
• Build, update, and maintain accurate group room blocks in hotel reservation systems, including Opera and Passkey, as applicable.
• Enter and maintain group rooming lists and individual reservations while ensuring information remains accurate and up to date.
• Monitor group room blocks and reservation activity, identifying discrepancies, changes, and follow-up needs.
• Establish and maintain accurate billing instructions and Master Account information for group reservations.
• Process reservation changes, cancellations, additions, and deletions according to established procedures and group agreements.
• Communicate with clients regarding rooming lists, reservation details, cutoff dates, billing requirements, special requests, and other group needs.
• Prepare and distribute group-related documents, including correspondence, rooming lists, confirmations, proposals, agreements, resumes, and other materials.
• Maintain organized and accurate files for assigned groups, including correspondence, billing information, rooming lists, and supporting documentation.
• Utilize Amadeus and other designated systems accurately to support group tracking, documentation, booking, and follow-up.
• Partner with Group Sales, Events, Catering, Front Office, Reservations, Revenue Management, and other departments to ensure group requirements are communicated and executed accurately.
• Communicate group room changes, additions, deletions, special requests, and other important details to the appropriate operating departments.
• Participate in Resume meetings, pickup meetings, and other departmental meetings as required.
• Assist with group arrivals and departures, including monitoring rooming list accuracy and supporting last-minute client and reservation needs.
• Maintain regular communication with assigned groups and Event Managers to ensure client needs are met or exceeded.
• Assist with reconciliation of group room blocks and reservation information following group departure.
• Follow up on outstanding billing, reservation, or operational issues and communicate necessary information to the appropriate departments.
• Assist Sales Managers with site inspections, client meetings, property functions, sales initiatives, and departmental events as requested.
• Provide administrative support for reporting and special departmental projects.
• Maintain a positive, cooperative work environment while representing Coury Hospitality and Hard Rock Hotel San Diego with professionalism, energy, and genuine hospitality.

Benefits

• Legendary Brand: Be part of an iconic hospitality brand built around music, culture, individuality, and unforgettable experiences.
• Center Stage Downtown: Work in the heart of San Diego's Gaslamp Quarter and help create memorable stays for groups visiting from around the world.
• Make Connections: Build relationships across Sales, Events, Rooms, Revenue, and hotel operations while becoming an essential part of the guest experience.
• Every Detail Matters: Your work directly impacts how smoothly a group arrives, stays, and experiences the hotel.
• Growth & Perks: Join Coury Hospitality and build your career in an environment that values collaboration, development, and exceptional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed