Rooms Controller

Spire Hospitality • Winter Garden, FL

5d • Onsite

About The Position

In this role, you'll oversee the friendly, professional, and efficient registration and account settlement of hotel guests by providing support to Front Desk Agents & Management. As a liaison between the Front Office Agents, Front Office Management, Housekeeping, and Engineering, you ensure a smooth and seamless guest experience.

Requirements

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
• No prior experience required.
• Ability to work flexible hours, including weekends and holidays.
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

• Prior hospitality experience preferred.
• Additional language ability preferred.
• 1-2 years as a front desk agent.
• Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.

Responsibilities

• Assist with guest check-ins, check-outs, and requests.
• Support Front Desk Agents during peak times.
• Monitor VIP room blocking and special requests.
• Communicate with Housekeeping and other departments to ensure room readiness.
• Handle room changes, late check-outs, and duplicate reservations.
• Ensure accuracy in billing and guest satisfaction.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED