Rooms Controller - Hilton Fort Lauderdale Marina

Hilton • FL, FL

1d • Onsite

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Rooms Controller, you are responsible for managing group booking logistics, preparing for seamless arrivals, managing pre-arrival communication, balancing room inventory, delivering exceptional experiences, and assisting guest services. You are spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Manage group booking logistics: Create and maintain group blocks, rooming lists, billing details, and pre-arrival assignments
• Prepare for seamless arrivals: Ensure all group and special accommodation requests are confirmed and accurately assigned prior to arrival
• Manage pre-arrival communication: Lead the guest messaging process, including sending 24-hour pre-arrival texts and responding to guest inquiries
• Balance room inventory: Monitor and adjust room availability for the current day and 14-day forecast
• Deliver exceptional experiences: Handle VIP and suite reservations and proactively look for opportunities to make the experience exceptional
• Assist guest services: Answer calls, log guest requests, assist with bookings, and help resolve issues to uphold service standards

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed