Rooms Controller - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

8d•Onsite

About The Position

Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted. This role involves checking out vacant and clean (due out) rooms and changing room statuses in the rack. The position requires communication and collaboration with Management via email or side-by-side interactions, as well as with Housekeeping, VIP, Accounting, and In Room Dining via phone or email. The Rooms Controller will run various reports, including verifying correct room rates and emailing them to departments. They will also answer and respond to incoming phone calls and Zingle texts for guest requests, and respond to guests checking out via video check-out or On Demand Video purchases via Sonifi. Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates are also key responsibilities. The role may involve assisting with check-ins based on business demands and/or hotel occupancy. Adherence to all property protocols and guidelines, including cleaning high-touch surfaces and room keys, is required.

Requirements

High School Diploma or equivalent education required
Previous front desk / hotel experience preferred
An equivalent combination of education and / or experience

Responsibilities

Accurate rating of rooms and ensuring the room rack is always properly adjusted.
Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
Communicating and working with Management via email or side-by-side interactions.
Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.
Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.
Answering and responding to incoming phone calls and Zingle texts to guest requests.
Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi.
Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy.
Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.