Rooms Controller - Hotel Operations

Hard Rock Hotel & Casino Ottawa•New York, NY

9d•$23 - $33•Onsite

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. In this role, your day is shaped by supervising room inventory, guest accommodation, loyalty program administration, and operational coordination to ensure exceptional guest experience and efficient hotel operations. This role serves as a key liaison supporting the administrative and operational functions of Front Office, Housekeeping, Engineering, Bell Services, Reservations, Accounting, Food & Beverage, and Hotel Leadership. The Rooms Controller oversees room assignments, rate accuracy, loyalty program transactions, guest folio management, room inventory controls, and administrative support functions while maintaining compliance with brand standards and company procedures. The position requires a strong understanding of hotel systems, revenue management practices, guest recognition programs, and operational workflows. Every internal interaction becomes a chance to take initiative to offer assistance throughout the property, whether you’re participating in a sound check meeting or coordinating operations, Your goal is simple: help create an environment where guests feel welcomed, coworkers acknowledged and continue to strengthen our incredible culture.

Requirements

At least two years of prior front office, reservations or revenue experience.
Ability to communicate clearly.
Ability to stay patient under pressure.
Ability to approach every situation with tact and professionalism.
Comfortable reading instructions.
Performing basic math.
Speaking confidently with coworkers and management.
Previous experience in room inventory, PMS management, rate and reservation accuracy as well as guest folio process and financial controls.
Understanding of the rhythm of lifestyle hotels and loyalty program administration as well as service order coordination.
Applicants must be authorized to work in the United States.

Nice To Haves

Ideally within a four‑ or five‑star hotel environment.

Responsibilities

Supervising room inventory, guest accommodation, loyalty program administration, and operational coordination to ensure exceptional guest experience and efficient hotel operations.
Serving as a key liaison supporting the administrative and operational functions of Front Office, Housekeeping, Engineering, Bell Services, Reservations, Accounting, Food & Beverage, and Hotel Leadership.
Overseeing room assignments, rate accuracy, loyalty program transactions, guest folio management, room inventory controls, and administrative support functions while maintaining compliance with brand standards and company procedures.
Supporting the operational compliance, fulfilling requests and adhering to established credit card policies and procedures.
Ensuring all guest information is accurate and maintained in an organized manner.
Reconciling transactions at the end of each shift, cash out, and maintaining a balanced bank.
Receiving, tracking, and following up on all service requests, problems, and complaints.
Offering a warm greeting to all.