FOH Rooms - Rooms Controller

Canadian Niagara Hotels Group • Niagara Falls, ON

13h • CA$19 - CA$19 • Onsite

About The Position

The Rooms Controller plays a critical role in managing hotel room inventory and guest room assignments, coordinating guest arrivals, and ensuring optimal room allocation to maximize guest satisfaction and hotel revenue. This position frequently liaisons with Front Desk, Housekeeping, and Revenue teams throughout the day.

Requirements

• Must have at least 1-2 years’ experience in a Guest Services Role or Room Controller experience.
• Competency with Marriott Property Management systems a definite asset. In particular, Lightspeed.
• Outstanding attention to detail.
• Excellent customer service skills. Demonstrates self-confidence, energy and enthusiasm.
• Excellent organizational and time management skills and ability to work under pressure, maintaining composure and demeanor at all times.
• Must possess strong listening and communication (verbal and written) skills.
• Must have extensive computer knowledge. Excellent working knowledge of Marsha an asset.
• Strong problem-solving skills with the ability to make quick, effective decisions in a fast-paced environment where financial acumen is also applied for revenue management purposes.
• Ability to multitask and prioritize competing demands with minimal supervision
• Must be available to work all shifts, including evenings, weekends and public holidays.

Nice To Haves

• College Diploma / University Degree preferred in Hotel, Hospitality, and Business Administration or related major

Responsibilities

• Assigning rooms on a daily basis for group and transit reservations based on guest preferences whenever possible.
• Pre-register designated guests and prepare key packets (i.e. Mobile Check-in)
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Organize and prepare packages for arriving transit guests on a daily basis.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms.
• Review, track and accommodate requests for room or check-out changes when possible; communicating status changes to the appropriate department.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Perform duplicate reservation checks.
• Follow up on guests to ensure their requests or problems have been met to their satisfaction.
• Coordinate closely with Housekeeping and Front Office teams to ensure timely room availability and seamless guest check-ins
• Prioritize and manage VIP arrivals, special requests, and loyalty program guests
• Assist in managing overbookings, upgrades, and room moves to maximize occupancy and guest satisfaction
• Ensure all guest profiles and reservation details are accurate and updated in the system
• All other job duties as assigned

Benefits

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
• Dry Cleaning Services: Complimentary dry cleaning services for your business uniform attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree