Rooms Controller

Four Seasons Hotels and Resorts•Surfside, FL

10d•Onsite

About The Position

The Rooms Control Coordinator will work in partnership with Front Desk, Revenue, Housekeeping, and other operational departments with a focus on managing the hotel's room inventory to maximize revenue pertaining to guestrooms & suites.

Requirements

Experience working within a luxury hotel or similar environment
5 years of Front Desk and/or Reservations experience
Excellent interpersonal and communication skills
Strong attention to detail and technical proficiency
Strong knowledge of room inventory management and room assignment strategies
Experience working with Opera or a similar Property Management System
Valid work authorization for the U.S.

Responsibilities

Block the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests
Ensure the hotel is set up for success by appropriately blocking guestrooms & suites by balancing room types to enhance revenue opportunities.
Partner with the Revenue Team to identify potential upsell opportunities, determine appropriate pricing strategies, and prepare daily upsell target list. Communicate effectively with the Front Desk Team and coordinate with Housekeeping to ensure upgraded inventory is cleaned, inspected, and available for arriving guests in a timely manner.
Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances
Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue
Manage Out of Order and Out of Service rooms’ inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team