Rooms Controller - Hotel Operations
About The Position
Job Summary: Under the direction of the Front Desk Manager, the individual is responsible for the accurate rating of rooms and ensuring the room rack is properly adjusted at all times. Duties include, but are not limited to: Essential Job Functions: Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack. Running alert date reports. Reviewing out-of-order and off-market rooms on a daily basis for validity. Answering incoming phone calls and responding to guest requests. Responding to guests checking out via video check-out. Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates. Perform other duties as assigned.
Requirements
- High School Diploma or equivalent education required and previous front desk/hotel experience preferred or an equivalent combination of education and/or experience.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
- Running alert date reports.
- Reviewing out-of-order and off-market rooms on a daily basis for validity.
- Answering incoming phone calls and responding to guest requests.
- Responding to guests checking out via video check-out.
- Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
- Perform other duties as assigned.
Benefits
- Medical
- Dental
- Vision & Life Insurances
- 401K
- Paid time off
- Annual Bonus Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
