Rooms Controller | Full Time | The St. Anthony, A Luxury Collection Hotel

Horseshoe Bay Resort • San Antonio, TX

5d • Onsite

About The Position

The St. Anthony, A Luxury Collection Hotel, located in downtown San Antonio, is seeking a knowledgeable and hands-on Rooms Controller. This role is responsible for the strategic management and daily control of hotel room inventory to maximize occupancy, revenue, and guest satisfaction. The Rooms Controller acts as a central point of coordination between Front Office, Housekeeping, Reservations, and Revenue Management to ensure optimal room allocation, accurate room status, and seamless guest arrivals. Crescent Hotels & Resorts emphasizes a supportive work environment where Associates are encouraged to bring their true selves to work, with opportunities for career growth and development.

Requirements

• Minimum of 1–2 years of Front Office or Rooms Division experience in a hotel environment
• Prior experience with a Property Management System (PMS) required (Opera preferred)
• Understanding of hotel room categories, inventory management, and operational flow
• Luxury or full-service hotel experience preferred
• Strong organizational and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Excellent communication and cross-departmental collaboration skills
• Strong guest service mindset with problem-solving capability
• Ability to work independently and exercise sound judgment

Nice To Haves

• Opera PMS experience preferred
• Luxury or full-service hotel experience preferred

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations
• Assign rooms strategically based on guest preferences, loyalty status, room type, and operational priorities
• Coordinate closely with Housekeeping to ensure accurate room status, prioritization of cleans, and readiness for arrivals
• Manage room blocks, group reservations, and special rooming requests in collaboration with Sales and Reservations
• Ensure room inventory accuracy across all systems (PMS, CRS, and channel partners)
• Support Front Desk operations during peak arrival and departure periods to maintain service standards
• Review daily reports including occupancy, availability, out-of-order rooms, and room discrepancies
• Communicate proactively with leadership regarding overbooking risks, sell-out strategies, and operational constraints
• Assist in resolving guest room issues, relocations, and service recovery needs as required
• Maintain compliance with brand standards, operational SOPs, and data accuracy expectations
• Prepare and distribute daily room assignment and operational reports
• Track and manage out-of-order and out-of-service rooms
• Support revenue strategies by aligning room assignments with forecasted demand
• Maintain confidentiality of guest information and internal operational data
• Participate in daily stand-ups, operations meetings, and pre-arrival planning sessions

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with our Crescent managed properties in North America for you & your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed