Rooms Controller- Full Time (Caesars Atlantic City)

Caesars Entertainment • Atlantic City, NJ

1d • $18 • Onsite

About The Position

This position is responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival, special requests and play based value. The pay rate for this position is $18.00 per hour.

Requirements

• Excellent customer service skills required.
• High school diploma.
• Outstanding public relations, communication, and interpersonal skills.
• Two years front desk experience.
• Working knowledge of the Atlantic City area.
• Must be able to sit and stand for prolonged periods of time.
• Ability to work in a confined space for long periods of time.
• Must have the manual dexterity to operate a computer and other necessary office equipment.

Responsibilities

• Authorized to view only the pre-approved room comping level; this position does not have authority to change information.
• Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
• Maintains accuracy within accommodation availability.
• Completes the non-zero balance report on a regular and on-going basis.
• Handles incoming calls regarding same day billing inquiries.
• Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Helps to maintain and enhance a safe, secure and comfortable environment for our guests.
• Empowered to ensure that customer’s complaints/problems/issues are handled in an effective, prompt and courteous manner.
• Demonstrates a positive demeanor to customers, both internal and external, at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees