Rooms Controller

Azalea Investments, LLC.•Augusta, GA

8d•Onsite

About The Position

To serve the department and our guests as the room's arrival expert ensuring guest check-in satisfaction by delivering accuracy of guest requests in blocking appropriate room type, virtual concierge amenities, and any special requests. These functions will be displayed in communicationg with front office staff all pre-arrival needs, setting up systems to ensure compliance, and inspecting details. Guest arrival/comment scores will be a strong determination of this person's success in service delivery.

Requirements

Ability to verbally and digitally communicate effectively with guests and co-workers.
Prolonged periods of standing and/or walking.
Ability to visually check work, work area, and hotel space.
Minimum lifting of 30 pounds.
Knowledge of English and local language.
Ability to communicate with guests and coworkers in a professional and courteous manner.
Ability to handle conflict situations in a professional manner.
Be well groomed and adhere to the hotel’s dress code.
Knowledge of all areas of the hotel, experience in the rooms division.
Knowledge of basic accounting functions.
Strong computer skills.
Must be able to work any day including weekends and holidays.
This person will be scheduled by hotel occupancy and must be flexible to work am or pm shifts to meet the needs of the business.
Maintain safety by adhering to safety policies, being responsible to report all accidents immediately.
Support all safety programs.
Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.

Responsibilities

Create Green sheet for housekeeping and engineering daily according to Marriott standards and Rooms Control checklist.
Ensure that all room types for each days arrivals are correct
Block Platinum, Gold, VIP, special needs and connecting rooms to guest specifications
Handle virtual concierge requests timely and efficiently, communicating to all necessary departments to ensure compliance.
Prepare a list of show rooms for sales team to support their sales efforts.
Process GNS reservations promptly and accurately
Ensure all group resume information is correct in PMS
Build ZZ accounts for third party reservations
Follow up on green sheet status and update in PMS
Make sure all certificates are attached to redemption accounts
Cover breaks for AYS and Front Desk to assist team with a smooth operation and needed breaks for optimal staff performance
Handle guest billing issues in a professional manner ensuring guest satisfaction, professional communication within 48 hours of receipt.
Handle guest experience supervisor complaints according to property standards