Rooms Control

Marriott•Chula Vista, CA

About The Position

Assign rooms according to guest requests and preferences when possible. Prepare for arrivals by pre-registering designated guests, preparing key packets, and coordinating check-in and pre-registration procedures for groups. Manage room and checkout change requests, reservations and cancellations, out-of-order rooms, rate and market-code accuracy, billing adjustments, guest documentation, check-ins and check-outs, room keys, payment, room blocks, duplicate-reservation checks, and daily reports. Follow up with guests to confirm their requests or concerns have been addressed, and accurately receive and relay messages. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and provide welcoming, attentive guest service. Communicate clearly and professionally, prepare accurate written documents, use proper telephone etiquette, coordinate work across departments, support team goals, maintain positive working relationships, and comply with quality assurance standards. Perform other reasonable duties as requested by supervisors. The role requires extended periods of standing, sitting, or walking; using computers and/or POS systems to enter and locate information; and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than one year of related work experience is listed as preferred.
No supervisory experience is listed as preferred.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to use computers and/or POS systems to enter and locate information.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Clear and professional communication and accurate written-document preparation.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience.

Responsibilities

Assign rooms according to guest requests and preferences when possible.
Pre-register designated guests, prepare key packets, and coordinate check-in and pre-registration procedures for arriving groups.
Review, track, and accommodate room or checkout change requests when possible, and communicate their status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust guest billing.
File guest paperwork and documentation.
Set up and process guest check-ins and check-outs.
Activate room keys and secure valid payment.
Identify over-commitments, perform duplicate-reservation checks, and block rooms.
Run daily reports.
Follow up with guests to ensure their requests or problems have been addressed to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Coordinate tasks and work with other departments.
Serve as a departmental role model and develop positive working relationships while supporting team goals.
Comply with quality assurance standards.
Perform other reasonable job duties as requested by supervisors.