Front Office (Mission Control) Rooms Control Coordinator

Yotel•Washington, DC

6d•Onsite

About The Position

The Rooms Controller will work with Mission Control (Front Desk), Sales and Cabins (Housekeeping) to ensure that all reservations are accurate and that the house is set-up appropriately for the day. They will manage various aspects of group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the front desk systems. This position will also assist with guest correspondence, administrative duties such as transient billing, as well as reservation assistance. The Rooms Controller will also be responsible for special projects pertaining to the organization of the property management system and the Mission Control Crew.

Requirements

Exceptional attention to detail
Liaise with vendors and suppliers
Ability to work a flexible schedule
Excellent presentation, communication, organization and computer skill
Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop
Ability to thrive and succeed in a fast-paced environment
Ability to work as a team player
Ability to maintain positive and professional demeanor while working under pressure
Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel
Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays

Nice To Haves

College degree in Hospitality or related field preferred
Hotel Front Desk experience preferred
Self-motivated, energetic and professionally passionate with excellent customer service
Experience with Opera, Delphi, or other PMS/CRM systems is preferred.

Responsibilities

Liaise with Sales Team in coordinating group bookings
Liaise with the Housekeeping Team to ensure that all reservations are blocked in the best possible way
Make / Change / Cancel reservations.
Process confirmations as needed.
Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
Process Rooming Lists accurately and in a timely manner.
Check rooming lists for accuracy.
Preblock all group needs for suites or connecting rooms.
Check Daily arrivals to ensure accurate reservations.
Process prepayments and ensure proper routing of 3rd party reservations
Verify travel agency commission invoices
Review cancellation report and charge as needed
Process and track gift certificates
Maintain positive guest relations at all times.
Able to perform job functions with attention to detail, speed, and accuracy.
Able to prioritize and organize work.
Handle mail / correspondence.
Attend PreConvention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
Run various reports in opera for managers
Assist with special projects as needed