Rooms Attendant
About The Position
This position involves responding promptly to guest requests and those from other departments. The attendant will fill carts with supplies, transport them to assigned areas, and enter guest rooms following established procedures. Key duties include replacing guest amenities and supplies, changing linens and terry, making beds, cleaning bathrooms, removing trash and room service items, checking appliance functionality, tidying rooms, dusting and polishing, and performing floor care such as vacuuming carpets. The role also requires adherence to company policies, safety procedures, and reporting any maintenance issues or hazards. A professional appearance and maintaining confidentiality are essential. The attendant must welcome and assist guests, anticipate their needs, and provide service with genuine appreciation, using clear and professional language. Supporting team goals and meeting quality standards are also part of the role. Physical requirements include the ability to lift and move objects up to 25 pounds independently and over 25 pounds with assistance, push and pull a loaded housekeeping cart, reach, bend, twist, and perform floor care duties. Extended periods of standing, sitting, kneeling, or walking are expected, along with manipulating objects of varying size and weight with fine motor skills and hand-eye coordination. Other reasonable duties as requested by supervisors may be assigned.
Requirements
- Ability to move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
Nice To Haves
- No high school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None
Responsibilities
- Respond promptly to requests from guests and other departments.
- Fill cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens and terry with clean items.
- Make beds and fold terry.
- Clean bathrooms.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Benefits
- Equal opportunity employer
- Access to opportunity
- Environment where unique backgrounds are valued and celebrated
- Marriott International portfolio of brands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
