Room Supervisor (Part-time) - Port Perry

Great Canadian Entertainment•Scugog, ON

4d•Onsite

About The Position

Under the direction of the Hotel Manager, this position is responsible for the overall cleanliness of the hotel and the efficient operation of the front desk guest services, including rooms and public areas, exceeding guest expectations, maintaining inventory and costs controls and creating an environment fostered on training and development and health and safety for all guests and Team Members. The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values.

Requirements

Post-Secondary hospitality or hotel education or suitable combination of education and experience
Minimum 3 years’ experience supervising in housekeeping and/or guest services, preferably in the hotel sector
Ability to lead and mentor a team within a unionized environment
Strong attention to detail
WHMIS and additional certification as needed
Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset
Working knowledge of floor machines (and any other relevant equipment), and Biohazard Clean up experience is an asset

Responsibilities

Managing Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations
Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met
Ensures all Team Members have proper supplies, equipment and uniforms
Establish and maintain scheduling procedures as per business requirements and the collective bargaining agreement
Ensures accurate and timely payroll reporting
Supervises daily housekeeping shift operations and ensure compliance with all housekeeping and front desk guest services’ policies, standards and procedures
Maintains effective labour relations and ensures adherence to the collective bargaining agreements
Execute issuing of disciplinary action and evaluations to Team Members when necessary
Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
Ongoing communication with Team Members with regards to occupancy levels and special events
Monitors inventory levels for supplies
Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders
Ensures Team Members’ annual training is completed successfully
Responsible for the overall cleanliness of the Hotel; working directly with appropriate vendors
Performs other duties as assigned or directed