Supervisor (part-time) - Perry Ellis

Retail•Carlsbad, CA

2d•Onsite

About The Position

The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.

Requirements

Energetic and positive attitude
1-2 years of retail experience
Flexible availability; reliable transportation
Strong verbal and written skills
Strong interpersonal communication and customer service skills
Customer service-oriented. (outgoing, friendly, and personable with a positive attitude
Must be able to move and/or lift to 25 pounds
High school degree

Responsibilities

Function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
Achieve excellent scores on secret shopper reports.
Ensure the store is visually distinctive and appearance impeccably maintained.
Demonstrate awareness of store sales plans and results.
Demonstrate awareness of individual contribution to business results.
Promote merchandise and demonstrate product knowledge to customers and assist them with any requests.
Share vision and plans execution of store strategy in alignment with corporate and district initiatives.
Understand reports, analysis of business trends and inventory opportunities.
Prioritize workflow through successful planning and time management.
Support appropriate staffing levels based on business trends and payroll guidelines.
Understand and comply with all company policies, procedures and operations.
Support the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
Demonstrate effective written and verbal communication skills.
Communicate all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
Support the supervision and motivate staff members.
Participate and support execution of all pricing strategies to achieve gross margin.
Support the execution of merchandise set up according to visual guidelines.
Communicate store inventory opportunities to the Store Manager.
Support replenishment of merchandise on the selling floor as needed.
Adhere to Human Resources standards following general practices.
Hold teams accountable for achieving results and communicate with Store Managers opportunities.
Manage conflict.
Empower and involve the team in the decision making process while guiding the process.
Be receptive to feedback and foster dialogue around solutions.
Maintain confidentiality and meet own commitments.