Room Services Specialist

St. Luke's Health System•Ketchum, ID

2d•Onsite

About The Position

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work. The Room Services Specialist, under general supervision, receives and processes patients food orders throughout the system.

Requirements

2 years relevant experience

Responsibilities

Based on protocols, will answer phones and input food orders for patients throughout the hospital system.
Responsible for accuracy of patient's food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.
Handles moderately complex issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
Adheres health and safety requirements in order to meet regulatory and company standards.
Calculates and prepare enteral feeding and infant formulas in accordance with physician's orders.
Prepares necessary records and reports.
Serves as the first point of contact, with patients for food services.
May lead and mentor others acting as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
Perform other duties and responsibilities as assigned.