Room Service Specialist Call Center

St. Tammany Parish Hospital•Covington, LA

About The Position

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste. JOB DESCRIPTION AND POSITION REQUIREMENTS Scheduled Weekly Hours: 20 Summary of the Job: Serves meals to patients efficiently and timely. Instructs patients on meal ordering process. Explains general guidelines of physician’s diet orders. Assists patients in placing meal orders when needed. Places meal orders into the computer system (Computrition) for menu processing. Liaison between the call center, patient and the production/ tray line areas; and between the patient, nurse and dietitian. Communicates politely and effectively with staff and patients. Assumes the role of patient advocate. Helps wherever and whenever needed. Demonstrates acceptance of C.A.R.E.S. and HACCP standards.

Requirements

No experience necessary.
Strong customer service skills required.
Must be able to work anytime weekdays, weekends and holidays between the hours of 5:30am and 8:30pm.
This position is considered essential during emergency conditions.
Exhibits consistent customer/patient focus showing compassion, courtesy and respect.
Consistently able to exceed patients’ expectations.
Willingness to comply with dress code, CARES and HACCP standards.
Must be able to think logically and make decisions based on experience and training.
Must have excellent knowledge of or ability and willingness to learn about all diets/modifications, menu items and computer programs.
Must be able to follow diet guidelines when taking meal orders.
Must possess good physical health.
Some requirements include but are not limited to sitting, standing or walking for long periods of time.
Lifting at least 20 pounds is required.
Must be able to work with a moderate level of noise.
Constant (67%-100%) – talking, hearing, seeing
Frequently (34%-66%)- carrying, pushing/pulling, stooping, crouching, reaching, handling/feeling
Occasionally (1%-33%)- lifting, balancing

Nice To Haves

High school diploma or GED preferred.
Customer service experience preferred.

Responsibilities

Serves meals to patients efficiently and timely.
Instructs patients on meal ordering process.
Explains general guidelines of physician’s diet orders.
Assists patients in placing meal orders when needed.
Places meal orders into the computer system (Computrition) for menu processing.
Liaison between the call center, patient and the production/ tray line areas; and between the patient, nurse and dietitian.
Communicates politely and effectively with staff and patients.
Assumes the role of patient advocate.
Helps wherever and whenever needed.
Demonstrates acceptance of C.A.R.E.S. and HACCP standards.