Room Service Server (AM) - FireLake Grill House & Cocktail Bar

Choice Hotels International • Bloomington, MN

7d • Onsite

About The Position

The role of the AM Room Service Server is to create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Room Service Server. FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Requirements

• Minimum one year room service experience, preferably in an upscale high volume environment
• Must meet minimum age to serve alcohol based on applicable state law
• Knowledge of local, state and federal liquor laws and regulations
• Thorough understanding of safe and perceptive service
• Excellent customer service and verbal communication skills
• Ability to do basic math and handle cash
• Ability to work with Point of Sale systems
• Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
• Able to work a flexible schedule, including mornings, weekends, and holidays
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Responsibilities

• Prepare room service food trays and carts; ensure proper appearance standards and cleanliness
• Ensure timeliness of delivering Room Service trays to guest rooms
• Maintain an up to date working knowledge of all food and beverage amenities
• Deliver all food and beverage amenities to guest rooms
• Maintain daily opening and closing checklist and inspections
• Complete opening, ongoing and closing side work as assigned
• Communicate with kitchen staff to ensure guest satisfaction and known food allergies
• Remove room service trays from guest rooms, hallways, and service landings
• Engage in friendly and professional conversation with guests
• Addresses any guest issues promptly and with great concern
• Maintain knowledge of all hotel in-house groups as well as any special events
• Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Present check to guest and make change (if applicable)
• Be ready and willing to assist fellow servers/food runners/wait assistants as situations arise
• Be ready and willing to assist bus person with clearing and resetting tables in the restaurant/lounge
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.
• Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (1st of the month following 30 days of service)
• Employer paid HSA contribution
• 401(k) Retirement Plan
• Paid Vacation Time (90 Days)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays (1 Year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed