Room Service Server
Four Seasons Hotels and Resorts•Houston, TX
•Onsite
About The Position
The Room Service Server provides exceptional quality and service to guests dining in-room. In this role, you will be tasked with serving food and beverages exactly as ordered, anticipating the guests’ needs and delivering memorable guest experiences.
Requirements
- Minimum of one year experience in upscale food service.
- Ability to carry and balance a tray.
- Ability to speak English comfortably with guests.
- Must be a problem-solver.
- Ability to work with a team.
Responsibilities
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
