Room Service Server - Room Service

Hard Rock Hotel & Casino Ottawa•Bristol, TN

2d•$2 - $25•Onsite

About The Position

The In-Room Dining Server is responsible for providing high-quality food and beverage service to guests, maintaining assigned floors, and ensuring guests have an enjoyable dining experience. Team members are key to the company's success, and their health and well-being are important. The company offers a comprehensive benefits package to help team members stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. A full list of Team Member Benefits can be found at www.gotoworkhappy.com/benefits.

Requirements

Minimum six (6) months of related experience required.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
Must successfully pass background check.
Must successfully pass drug screening.
Must have a friendly and outgoing personality.
Ability to work independently and willingness to learn.
Must be able to work at a rapid pace, while maintaining attention to detail.
Able to handle stress arising from management of operations and volume of work.
Must be twenty one (21) years of age or older.
Strong communication and listening skills.
Ability to work flexible schedules, including nights, weekends and holidays as required.
Ability to be punctual and meet deadlines.
Ability to function independently in a multi-task environment, as well as a part of a team.

Responsibilities

Provide prompt, friendly, courteous service to all food and beverage guests.
Deliver and serve food and beverages, amenities to guest’s rooms as well as designated areas within the hotel and casino.
Monitor accuracy of the order and reviews the order with the guest to ensure guests received the proper order.
Engage guests in conversation regarding their stay, property services, and area attractions.
Speak to guests’ and co-workers using clear, appropriate and professional language.
Monitor guest room corridors for obstructions, service, safety, and well-being of guests.
Complete open and closing side duties during the shift.
Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures.
Notify management of maintenance repair issues.
Complete any additional reasonable requests by management.