Room Service Server

HEI Hotels & Resorts•Dallas, TX

1d•Onsite

About The Position

Work with Room Service Team in the serving of guests to ensure positive guest experience. This role involves setting up and delivering all food and beverage orders, conducting floor sweeps to retrieve trays, setting up and delivering VIP amenities, and servicing hospitality suites according to Banquet Event Orders. The position also requires completing shift side work, responding to customer needs, and reporting communication to supervisors. Cash handling responsibilities are also part of the role, along with performing any other assigned job-related duties.

Requirements

Hotel experience preferred.
Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.