ROOM SERVICE SERVER

Hollywood Casino at Greektown•Detroit, MI

2h•Onsite

About The Position

This position is responsible for the set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards.

Requirements

Ability to communicate effectively with guests, team members and guests
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read, write, and communicate verbally in English
Ability to perform intermediate math
Must have a working knowledge of Microsoft Office and ability to learn new software

Responsibilities

Set-up and delivery all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Answer the telephone and take all customer orders in accordance with operating policies and procedures.
Conduct floor sweeps and retrieve of all food and beverage trays in order to maintain established sanitation guidelines.
Set-up and delivery all ViP amenities.
Service all hospitality suites in accordance with BEO and established policy and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Attend regular meetings as scheduled.
Other job-related duties as assigned.