Room Service Server-Renaissance Raleigh Hotel

Concord Hospitality Enterprises•Raleigh, NC

4d•Onsite

About The Position

We are hiring for a PART TIME Room Service Server. This role requires availability for evening shifts, including weekdays, weekends, and holidays. We are looking for an individual with a passion for serving others, who understands their role is key to the guest experience. A friendly smile, cheerful customer service attitude, and a proactive, responsive, and caring nature are essential. If you enjoy engaging with others, have a winning personality, and a high sense of responsibility, this role is perfect for you. Concord Hospitality offers a great company culture where everyone is valued and treated with respect. As a Room Service Server, you must enjoy making people smile, have a welcoming nature, and thrive in a fast-paced environment. You should find satisfaction in delivering and presenting a great meal to room guests. Guests will expect formal greetings, explanations of the meal, and any additional information needed to make their stay memorable. Room Service Servers must adhere to the hotel's established safety and security policies and procedures, and notify management of any anticipated problems. The Server performs guest service in hotel guest rooms, ensuring food is delivered at the proper temperature with responsive attention to orders from the kitchen. The server must be organized to deliver orders with all necessary utensils, dishware, and condiments. The server cheerfully serves guests, explains meal contents, and checks for satisfaction. A thorough knowledge of all food and beverage items, correct plate presentation, and temperature controls is required.

Requirements

Availability for evening shifts.
Availability on weekdays, weekends, and holidays.
A passion for serving others.
A friendly smile and cheerful customer service attitude.
Proactive, responsive, and caring nature.
Enjoy engaging with others.
Winning personality.
High sense of responsibility.
Welcoming nature.
Ability to work in a fast-paced environment.
Ability to make people smile.
Ability to use formal greetings.
Ability to explain the meal provided.
Ability to offer additional information to make the guest’s stay memorable.
Knowledge of the hotel’s established safety and security policies and procedures.
Food Handling certificate/Alcohol training is required.

Responsibilities

Perform guest service in hotel guest rooms.
Ensure all food is delivered at the proper temperature.
Be responsive to orders ready for delivery from the kitchen.
Be organized and oriented to deliver orders including all necessary utensils, dishware, and added condiments.
Cheerfully serve guests, explain the contents of the meal, and check for satisfaction.
Maintain a thorough knowledge of all food and beverage items, correct plate presentation, and temperature controls.
Follow the hotel’s established safety and security policies and procedures.
Anticipate problems and notify management as needed.