Room Service Server

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

3d•Onsite

About The Position

Under the supervision of the In Room Dining Supervisor, this role is responsible for delivering food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. The position also assists in maintaining the cleanliness of the In Room Dining area, guest hallways, break down area, and all equipment. Product knowledge is essential, requiring a thorough understanding of all menu items and beverage offerings. Additionally, the role involves delivering amenities to guests and contributing to a positive work environment.

Requirements

Knowledge of local activities and attractions appropriate for hotel guests.
Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
Ability to provide legible communication.
Ability to use Micros and manual systems.
Minimum 18 years of age to serve alcohol.
Ability to exert physical effort while transporting trays and tables from service area to guests.
Ability to focus on details, maintain good coordination, and work cohesively with co-workers as part of the team with minimal supervision.
Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire.
Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire.

Nice To Haves

High school graduate, some college.
In Room Dining service experience preferred.
Certification of previous training in liquor, wine, and food service preferred.
Certification in Food handling certificate preferred.

Responsibilities

Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, and hours of operation of each outlet.
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available through In Room Dining.
Maintain complete knowledge of all menu items, including preparation methods, ingredients, sauces, preparation time, garnishes, presentation, and prices.
Maintain complete knowledge of guest room layout, locations, and room numbers/names.
Retrieve all food orders from the kitchen and all alcoholic beverages from the bar, placing them on the table/tray in accordance with departmental standards.
Serve food items and beverages to guests in accordance with departmental standards.
Follow and support service commitment and core values.
Deliver food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently.
Assist in the maintenance and cleanliness of the In Room Dining area, guest hallway, break down area, and all equipment.
Deliver amenities to guests.
Maintain and contribute to a positive work environment.