Room Service Server - Part Time (Day Shift)

Oaklawn•Hot Springs, AR

27d•Onsite

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Room Service Server. An individual could be successful if they possess the following.

Requirements

Must be at least 21 years of age.
High School Diploma or GED required.
Two or more years’ dining server experience required; fine dining preferred.
Casino experience preferred.
Must be able to handle several projects and tasks at the same time.
Must be able to perform the physical job duties of all Food & Beverage team members.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Strong communication skills: Being able to speak clearly and effectively.
Attention to detail: Ensuring orders are correct and meeting guest needs.
Ability to multitask: Handling multiple tasks and orders efficiently.
Good organization skills: Maintaining a clean and tidy work area.
Physical stamina: Being able to stand or walk for long periods and lift trays or push carts.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
ServSafe certified.
Must successfully complete R.S.A.
All applicants must complete a pre-employment drug screen and background check.

Nice To Haves

Fine dining experience preferred.
Casino experience preferred.

Responsibilities

Deliver food and beverages to guests in their hotel rooms while being prompt, friendly, and courteous.
Take food and beverage orders from guests, often over the phone.
Set up trays and tables for delivery according to established standards.
Carry trays of food and drinks to guest rooms.
Deliver food orders promptly and efficiently, ensuring accuracy and adherence to presentation standards.
Ensure guests have all necessary items for their meal (condiments, utensils, etc.).
Check completed kitchen orders against the guest's original order.
Provide prompt, efficient, and courteous customer service.
Answer guest questions about the menu.
Make menu recommendations.
Handle cash, credit card payments, and room charges.
Maintain a friendly and professional demeanor.
Anticipate guest needs and address them proactively.
Maintain cleanliness of work areas, including room service trays and equipment.
Pick up trays and carts from guest rooms.
Follow food safety and sanitation standards.
Stock supplies for orders.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs, including Forbes standards.
Maintain strict confidentiality in all departmental and company matters.
Provide impeccable guest service to all guests: Being attentive, friendly, and helpful.
Assist other servers in giving the best possible service.
Handle guests’ receipts according to internal policy.
Remain up-to-date on casino events and hours of operation for all F&B outlets.
Follow established procedures and policies of the Oaklawn Racing Casino Resort.
Other duties as assigned