Room Service Server - Part Time

The Marcus Corporation•Milwaukee, WI

3d•Onsite

About The Position

The Pfister Hotel is seeking a Part-Time Room Service Server to join their team and uphold the hotel's legacy of gracious service and impeccable style. This role involves delivering exceptional in-room dining experiences to guests in a luxury hotel environment. The Pfister Hotel, built in 1893, is a long-standing icon in Milwaukee, recognized for its commitment to high hospitality standards and AAA Four Diamond status for over 50 consecutive years.

Requirements

High school diploma or equivalent preferred
Previous restaurant, hotel, room service, or hospitality experience preferred
Ability to provide exceptional guest service with a professional, friendly, and polished demeanor in a luxury hotel environment
Strong communication and interpersonal skills, with the ability to interact effectively with guests, team members, and hotel departments
Ability to lift and carry food trays, carts, and supplies up to 30-50 pounds and remain on your feet for extended periods throughout the shift
Availability to work a flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs

Responsibilities

Deliver exceptional in-room dining service by accurately presenting, delivering, and setting up food and beverage orders in guest rooms while maintaining The Pfister's luxury hospitality standards.
Ensure all orders are prepared, transported, and presented with attention to detail, including verifying accuracy, quality, and proper presentation before delivery.
Provide professional and personalized guest service by responding promptly to requests, answering menu questions, and anticipating guest needs to enhance the overall dining experience.
Maintain cleanliness and organization of service areas, hallways, trays, carts, and equipment, while adhering to food safety, sanitation, and hotel policies.
Process guest checks and payments accurately, communicate effectively with kitchen and hotel teams, and assist with room service operations to ensure efficient and seamless service throughout each shift.

Benefits

Competitive Pay
Early Wage Access
Paid Time Off
Discounted On-Site Self-Parking
401(k) employer match
Access to Employee Assistance Programs
Career growth opportunities, with the ability to transfer between properties while maintaining service longevity
Complimentary, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
Health and Benefit packages are available for full-time associates