Room Service Server - In Room Dining

IHG•Atlanta, GA

12d•Onsite

About The Position

This role is responsible for setting up and delivering all food and beverage orders in accordance with property guidelines, procedures, and policies. The server will provide guests with exceptional service to achieve customer satisfaction. Responsibilities include conducting floor sweeps to retrieve food and beverage trays, setting up and delivering VIP amenities, and servicing hospitality suites according to Banquet Event Orders. The position also involves completing shift side work, responding to customer needs and issues, and performing cash handling responsibilities.

Requirements

The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
A good grasp of reading, writing and basic math
The flexibility to work night, weekend, and holiday shifts
Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
Great communication – you’ll be warm, welcoming, and easy to talk to

Responsibilities

Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
Provides guests with exceptional service in order to achieve customer satisfaction.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.