Room Service/Restaurant Host-Sheraton Indianapolis City Centre

Remington Hospitality•Indianapolis, IN

20h•Onsite

About The Position

This role involves setting up and delivering orders to guest rooms within approximately 20-30 minutes. The position requires developing a comprehensive understanding of menus, dish and glassware service, and applying this knowledge to guest service. Responsibilities include proper tray setup for all orders, ensuring all items are present for delivery, and adhering to service standards for beverages, including alcohol awareness procedures and legal compliance. The role also entails promptly returning checks and payments, following up with guests to ensure satisfaction, and anticipating guest needs while maintaining positive guest relations.

Requirements

Strong communication skills verbal and written
High work ethic and self-initiative
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Nice To Haves

May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

Set up orders and deliver to rooms within approximately 20-30 minutes.
Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.